**Transcript of a webinar on new features for the Help Scout Shopify integration**
**Introduction**
* Welcome to our webinar on new features for the Help Scout Shopify integration. I'm Megan, a product marketing manager at Help Scout. I'm here today with Peter, a product manager on our Shopify team. We're excited to share some of the latest updates we've made to our integration with Shopify, including more detailed order information, the ability to refund and cancel orders, and social media integrations.
* We'll also be talking about our new AI features, which are designed to help you improve your productivity and supercharge your support team.
* Before we get started, let's take a look at the agenda for today's webinar.
**Agenda**
* Introduction to the Help Scout Shopify integration
* New features for the Help Scout Shopify integration
* More detailed order information
* The ability to refund and cancel orders
* Social media integrations
* New AI features
* Q&A
**Introduction to the Help Scout Shopify integration**
* Help Scout is a customer service software platform that helps businesses provide better customer support.
* Our Shopify integration allows you to manage your Shopify orders and customers directly from within Help Scout.
* This integration makes it easy to:
* Track orders and customer activity
* Answer customer questions about their orders
* Resolve customer issues quickly and efficiently
**New features for the Help Scout Shopify integration**
* We've recently made a number of updates to our Shopify integration, including:
* More detailed order information
* The ability to refund and cancel orders
* Social media integrations
* **More detailed order information**
* We've added more detailed order information to the Shopify integration, so you can now see:
* Order status
* Fulfillment status
* Tracking number
* Shipping carrier
* Order total
* This information can help you provide better customer service by giving you a more complete picture of your customers' orders.
* **The ability to refund and cancel orders**
* We've also added the ability to refund and cancel orders directly from Help Scout.
* This means you can now quickly and easily resolve customer issues without having to leave your Help Scout dashboard.
* **Social media integrations**
* Finally, we've added social media integrations to the Shopify integration.
* This means you can now manage your Instagram Direct messages and Facebook Messenger direct messages directly from Help Scout.
* These integrations make it easy to provide customer service across multiple channels, all from one place.
**New AI features**
* We're also excited to announce a number of new AI features that are designed to help you improve your productivity and supercharge your support team.
* These features include:
* AI Summarize
* AI Assist
* **AI Summarize**
* AI Summarize helps you quickly summarize long conversations so that other members of your team can quickly get up to speed.
* This feature is perfect for when you need to hand a conversation off to another team member or when you need to provide a quick update to your manager.
* **AI Assist**
* AI Assist helps you improve the quality of your responses by checking for grammar errors and suggesting ways to make your responses more clear and concise.
* This feature is perfect for when you're writing a response to a customer and you want to make sure that your message is as clear and concise as possible.
**Q&A**
* We'll now open the floor to questions. Please submit your questions in the Q&A box at the bottom of the screen.
* We'll do our best to answer all of your questions during the webinar, but we may not be able to get to all of them.
* If we don't get to your question during the webinar, we'll follow up with you after the webinar.
**Conclusion**
* We hope you found this webinar helpful. If you have any other questions, please don't hesitate to contact us.
